Manage your ccMonet account: sign up, sign in, security verification, and personal settings. One account can join multiple [organizations](organization) and switch between them freely.

Account & Authentication

Manage your ccMonet account: sign up, sign in, security verification, and personal settings. One account can join multiple organizations and switch between them freely.

Quick Start

Sign Up

On the App, you do not need to set a password to sign up. Enter your email or phone number, then enter the verification code you receive. The system creates your account automatically. After signing up, you get a Demo organization to explore the features.

Sign In

Open the App. The following sign-in methods are available:

Method	Description
Email code	Enter your email, then enter the 6-digit code sent to your inbox
Phone code	Enter your phone number, then enter the 6-digit code sent by SMS
Google	Tap the Google button to sign in with your Google account
Apple	Tap the Apple button to sign in with your Apple account (iOS only)

Before your first sign-in, you must check the privacy policy checkbox. If you tap a sign-in button without checking it, a privacy policy dialog appears. Tap "I Agree" to continue with the sign-in process automatically.

About email input: Emails are not case-sensitive, and leading or trailing spaces are ignored automatically. For example, Alice@Example.com, alice@example.com , and alice@example.com all sign in to the same account.

Detailed Guide

Entry: Open the App > Sign-in screen

Use the segment control to choose email or phone number
Enter your email or phone number
The system sends a 6-digit code (via email or SMS)
Enter the code in the verification dialog to sign in automatically

If the email or phone number is not yet registered, the system creates an account for you and signs you in. No separate sign-up step is needed.

Codes are valid for 10 minutes. You cannot resend for the same purpose within 1 minute.

When you tap "Resend", if the previous code has not expired yet, you will receive the same code again instead of a new one, so no code is wasted. A new code is only sent once the previous one has expired. This same rule also applies to codes sent when binding an email/phone number or deleting your account.

Not receiving the SMS code? For security reasons, some regions may temporarily be unable to receive SMS codes if the account is not yet registered. Please try again later or sign in by email instead, and contact support if you continue to have trouble receiving codes.

Entry: Open the App > Tap the Google sign-in button

Entry: Open the App > Tap the Apple sign-in button

Before signing in, the App checks for a VPN connection. If a VPN is detected, a network error message may appear.

Last Signed-In User

The App remembers the last signed-in user's information, including avatar, name, and sign-in method. The next time you open the App, this user is shown on the sign-in screen. Tap to quickly sign in again using the same method.

Personal Settings

View & Edit Personal Profile

Entry: App > Side menu > Settings > Personal Settings

Field	Description
Avatar	Saved immediately after upload
Name	Display only, cannot be changed here. An administrator can change it in Member Management
Email	Shows your email if bound; shows a "Bind" button if not
Phone	Shows your phone number if bound; shows a "Bind" button if not

Bind Email / Phone Number

Entry: App > Side menu > Settings > Personal Settings > "Bind" button

Tap the Bind button and enter the email or phone number you want to bind
Enter the verification code you receive to complete binding

One account can bind one email and one phone number at the same time.

Theme Mode

Entry: App > Side menu > Settings

Switch between dark mode, light mode, or follow system settings.

Language

Entry: App > Side menu > Settings

Change the App's display language.

Leave Organization

Entry: App > Side menu > Settings > Personal Settings > "Leave Organization"

After leaving, you will no longer be able to access any data in that organization. A confirmation dialog appears before the action is carried out.

If you are the only owner of the organization, you must first transfer ownership to another member or add a new owner.

Delete Account

Entry: App > Side menu > Settings > Personal Settings > "Delete Account"

Permanently deletes your account. You must enter a verification code to confirm your identity. After deletion:

Your membership in all organizations is removed
Your personal profile data is cleared

If you are the only owner of any organization, you cannot delete your account. You must first add another owner or delete that organization.

Multi-Organization Management

View My Organizations

Entry: App > Side menu > Organization switcher

The system lists all organizations you belong to.

Switch Organization

Tap the organization switcher in the side menu and select the target organization. All your actions then take place in that organization's context. After signing in, the App automatically switches to the last organization you used. If that organization is no longer available, the first one in your organization list is shown.

Create a New Organization

Entry: App > Organization list > "Create New Organization"

See Organization Management for the detailed process.

Quick Reference

Method	iOS	Android
Email code	Supported	Supported
Phone code	Supported	Supported
Google	Supported	Supported
Apple	Supported	Not supported

Verification Code Specs

Item	Value
Code length	6 digits
Validity	10 minutes
Resend cooldown	1 minute (same purpose)
Resend behavior	If the previous code has not expired, resending reuses the same code; a new code is only generated after the previous one expires

Device Trust Duration

Item	Value
Duration	30 days

After a successful code verification, the system marks the current device as trusted. Within this period, the same device does not need an extra code when signing in again.

Common Scenarios

The system says my email is already registered? That email already has a ccMonet account. Sign in directly using that email.

I cannot receive the verification code?

Possible Cause	Solution
Code was caught by spam filter	Check your spam or junk folder
Resent too quickly	Wait for the 1-minute cooldown and resend
Wrong phone number	Check the phone number format, including the correct country code
Region temporarily unsupported (unregistered account)	For security reasons, some regions temporarily restrict SMS codes to unregistered accounts. Sign in by email instead, or contact support

Can I bind both an email and a phone number? Yes. One account can bind one email and one phone number at the same time. After binding, both can be used to sign in and receive verification codes.

How do I change my bound phone number? Changing your phone number requires the computer -- it is not yet supported on the App. Open ccMonet on your computer and tap "Change" next to the Phone field in Personal Settings.

How do I switch to another organization? Tap the organization switcher in the side menu and select the target organization. One account can belong to multiple organizations.

My name is wrong. How do I change it? The name field in Personal Settings cannot be edited directly. Ask an organization administrator to change it in Member Management.

I want to delete my account but get an "only owner" message? You are the only owner of an organization. You must first make another member the owner, or delete the organization, before you can delete your account.

The following features are only available on the computer: Password sign-in, password reset, Microsoft sign-in, Xero sign-in, and changing a bound phone number.

If you have other questions, please contact our support team.

Account & Authentication

On this page